Tag Archives: user testing

Making it simple to search for a mortgage

30 Oct

mortgagehomepage1

We launched the new lovemoney.com mortgage engine recently.

It’s designed to

  • show you mortgages you’re eligible for
  • allow you to filter the mortgages on the market according to what you want

so that when you see the table of products listed, they will be suitable products that you are qualified for.

What we did

We started the project by spending a few months asking users what they wanted and developing the journey. We ended up with wireframes outlining what the journey might look like.

Homepage

SearchPage

SearchPage(Working)

SearchPageSubsequent

PossibleProducts

ProductSelected

Wallet

Then we specced it, built it, tested and launched it. It took a couple of months to spec out the work and about three months to build the first version.

Now we’re iteratively adding functionality. Since it’s been launched, people can share their searches with others and Instant Messaging went out in the last release, so people can now chat with our advisors.

There’s more in the pipeline!

Wireframes made simple

15 Sep

Came across this great tool today. Makes doing wirefames as easy as pie.

mockup

We’re close to launching a new engine on the site today (more about that soon!) and the wireframes were the bit that took the longest – thinks it’s related to trying to visualise something that doesn’t exist.

Looking for an excuse to use this now! Thanks Balsamiq

Is Google wrong to rely on data?

14 May

google-SERP-heat-map

Coming from a company that carries out a lot of user testing, I was interested to read this article, passed on by my  colleague Sara.

It’s about the departure of a top designer at Google, who claims that the way they develop their sites – by using data about how customers use the  site – limits the freedom of the designers. But surely this is a sensible way to develop a site like Google?

Looking to users for direction, not only on design but also on site development has proven to be pretty useful for us.

When we’re building a new section of the site (or even a new brand), it’s more a question of presenting users with ideas and getting their thoughts (although aware that sometimes what they say they would do and what they actually do can be two different things!) before we start thinking about what we need and this gives a good idea of the key points that we need to prioritise.

Then, as we develop the ideas on how the site/brand is going to look, we test our ideas with them and use their feedback to improve and refine the journey.

The challenge with developing any new work on a website is balancing the user feedback and requirements with the business owners who have their own reasons and objectives for that piece of work.

Working out what is actually possible technically and within timeframes also impacts the work.  So part of the process is finding some middle ground which satisfies all stakeholders.

Once the finalised version of the part of the site we’re working on is built and live, we look at the activity and continue making tweaks in order to optimise it. For example, if conversion drops on a certain page, we can change the order of the pages or amend the information or layout of the page to see if that affects activity.

As far as design is concerned therefore, as the designers are involved at every stage of this process they are able to use their skill, guided by all sets of stakeholders, to produce a design that’s going to help the site do what it needs to do.

So the aim is to use design alongside all of the other elements of the site to make it a success  – for us it’s an integral part of the site development process that is guided by a large number of factors, but customer activity and feedback is one of the most important.

Follow

Get every new post delivered to your Inbox.